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Below an interesting instructional paper based on my experience in the engineering contractor business. I also designed a software tool for monitoring KPI trends and predict future performance.

Here I will describe all the tools that I am designing for my professional work



   Accepted for presentation at the
1st Annual CANADIAN QUALITY CONGRESS



Roberto Santana-Vizcaino

Abstract

Continual improvement initiatives are of increasing importance in current economic times when companies around the world are paying the high costs of low quality; the price of non-conformance.

Due to the high operation risks of Engineering-Procurement-Construction Firms (EPC) in the Oil and Gas sector (a project-based industry; $188 billion worth of Oil and Gas projects in 2008), they are looking for ways to reduce cost, while increase efficiency and compliance to client’s requirements.

Hence, the purpose of this instructional paper is to develop a continual improvement framework that close the loop, translating problems into an action plan and preventing their recurrence. This work is based on the author’s experience as a leader of continual improvement initiatives in several production and services organizations for more than 10 years.

Soon will be published in the Performance Improvement Journal (July/ 2010)

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'Kai' means "change" or "the action to correct"	'Zen' means "good"
Continual improvement in Japanese. Term introduced by Masaaki Imai.

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