Roberto Santana (MBA, Eng) is a Quality Management and Performance Improvement Analyst; a problem solver with 10 years of experience in production and service industries. In the past five years has worked for engineering firms as Project Manager and Project Quality Manager. His last work was for SNC-Lavalin Inc., Chemical and Petroleum Business Unit in Calgary, Alberta, Canada where he currently lives. His professional interests include Lean-Six Sigma and Strategic Management. He holds Industrial Engineering degree, MBA degree, and is ISO 9001 Lead Auditor (BSI). Has achieved outstanding results in terms of:
Uniquely able to combine engineering background, IT expertise and business acumen to successfully translate corporate vision into results. On-site, he has worked
with Construction Managers/Site Manager/Project Managers, establishing
excellent working relationship and adding value to a project, meeting
production and schedule deadlines. Nowadays organizations have understood that it is time to move the focus from method (TQM, CQI, Six Sigma, lean, lean-Six Sigma, Toyota Production System) to Problem Solving. The improvement of a Work Place, Process or Business Unit always requires a specific approach based on organizational culture as well as other intrinsic factors. Areas of expertise:
 NOTE: The only contact for this website is myself, which helps to avoid any miscommunication or confussion.
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