Roberto Santana
Roberto Santana, 32 on picture above

Roberto Santana (MBA, Eng) is a Quality Management and Performance Improvement Analyst; a problem solver with 20+ years of experience in production and service industries. 

Personal Website:

Video & BLOGS:

Before Moving to Canada, I lived in Cienfuegos, Cuba.

In the past ten years has worked for engineering firms as Project Manager and Project Quality Manager in Northern and Western Canada. Currently in Calgary, Alberta, Canada where he currently lives. He holds Industrial Engineering degree, MBA degree, and is ISO 9001 Lead Auditor (BSI). Has achieved outstanding results on his field of expertise.

My opinions do not reflect the opinions of my current or previous employers.
Note: Currently at home recovering from an injury.
TOPKAIZEN Quality Assurance Services Inc.

Company that offers Quality Management Services to Oil & Gas, and Engineering Service Firms wanting to achieve conformity to requirements, while increasing productivity, efficiency and reducing costs.

Please go to the Consulting Services section, or use the contact information at the bottom of this page to send us an email or make a phone call.

TOPKAIZEN STORE: When clicking on the Animated image below, it opens the Store.. Just an Example of our future Store...



Industrial engineering with savvy expertise in optimizing people, machines, materials, and information

Uniquely able to combine engineering background, IT expertise and business acumen to successfully translate corporate vision into results.

On-site, he has worked with Construction Managers/Site Manager/Project Managers, establishing excellent working relationship and adding value to a project, meeting production and schedule deadlines.

THOUGHTS: Nowadays organizations have understood that it is time to move the focus from method (TQM, Six Sigma, lean, lean-Six Sigma, Toyota Production System) to Problem Solving. The improvement of a Work Place, Process or Business Unit always requires a specific approach based on organizational culture as well as other intrinsic factors.

Areas of Expertise

QMS Implementation, Internal Audits, Performance improvement, Strategic Planning.

ISO 9001/ 19011/ 29001/ 22000/ 14001, ISO Guide 72 & BSI PAS 99, and OHSAS 18001

International, North America and Alberta regulations codes and standards like: ABSA, CSA, ANSI, ASME, API, NFPA, FM, PDRI, PMBOOK, PRINCE2 and ISO Standards.

Information Systems: SPC(MINITAB, SPSS, Excel), AUTOCAD, 3D Model Review, Discrete Simulation, ERP/SAP, PRIMAVERA

Feasibility Studies, Proposals, Front End Engineering Design, EPC Projects, QHS&E.

Quality Assurance/Control, QHS&E Audits, Project Engineering, Project Management.

Software: Access, Excel, Visio; MINITAB, SPSS, STATISTICA, STATGRAPHICS, PRIMAVERA, SAP/ERP, UML, RUP, Visual Studio, ADOBE Suite, Outlook, Lotus Notes.

Petrochemicals, Power Generation, Transmission and Distribution, Manufacturing, Food Industry, Services. 
 Juran's Trilogy  

One of my first projects!, 
[Project Manager of an excellent team of professionals]
 Whorehouse Optimization