“If you can’t describe what you are doing as a process then you don’t know what you’re doing.” – W. Edward Deming

Joseph M. Juran introduced the notion of managing for quality (since 1980), as opposed to the checking and inspection concepts used by Shewhart and Deming (1930-1960). He is credited with adding the human dimension to quality and in particular he pushed for the education and training of managers. He believed that resistance to change was the root cause of many quality issues.

He was born in Romania (1904), emigrated tu USA in 1912, and died in New York (2008), last 103 years

  

In the 1980’s Juran recognized that the common approach to total quality management - quality awareness campaigns and slogans - was not effective as they did not have substance, and there is no short cut to quality. He believes quality must start at the top, irritating senior managers who believe training is for junior workers.

 

"…every successful quality revolution has included the participation of upper management. We know of no exceptions."

— Joseph Juran

"There is nothing so useless as doing efficiently that which should not be done at all."

— Peter F. Drucker

 It is always safe to assume, not that the old way is wrong, but that there may be a better way."

- Henry F. Harrower

"If you're doing something the same way you have been doing it for ten years, the chances are you are doing it wrong."  - Charles F. Kettering "You seldom improve quality by cutting costs, but you can often cut costs by improving quality."  — Karl Albrecht If you always do what you always did, you'll always get what you always got.  — High-tech proverb "Not everything that counts can be counted and not everything the can be counted counts."  — Sign hanging in Albert Einstein's office at Princeton

Science without philosophy, facts without perspective and valuation, cannot save us from havoc and despair. Science gives us knowledge, but only philosophy can give us wisdom.

Will Durant